Contact Us

At Melunzo, we do everything we can to make your experience as smooth as possible. Sometimes, however, you might need a little help – and that’s what we’re here for!

How to get in touch

Use the chat

Click the chat icon at the bottom right of this page.

Fill in the fields as thoroughly as possible. Our bot will connect you directly to the right team member to assist you (if needed).

⚠️ Tip: Always start one conversation at a time. Multiple conversations about the same topic can delay response times.

By email
We’re available 24/7 at support@melunzo.com.
Include as much information as possible to get faster help:

Order number (#123456)

Email address

Description of your question or issue

Any supporting images

You’ll usually receive a response within 24 hours, except during busy periods. For a faster reply, we recommend using the chat.

Specific inquiries

For media and press: support@melunzo.com

For general questions: support@melunzo.com

Why doesn’t Melunzo have a phone number?
Melunzo doesn’t operate a call center. Our customer service is fully online to provide quick and efficient support. While some responses may seem automated, real team members are always ready to assist you.

Have more questions?
Contact our support team via chat or email (support@melunzo.com).